
	Andenmatten Martin Martin Andenmatten has been involved in various fields of the information technology for more than 25 years. After years of involvement in systems technology in the large-computer segment as well as in a client-server environment, Mr. Andenmatten managed various IT infrastructure projects. For more than 4 years he was responsible for the operation of all decentralized systems and applications in a private Swiss bank where he led a team of more than 30 employees. Today, Martin Andenmatten is CEO of Glenfis AG. He leads substantial service management projects for various customers. Since 2002 he has also been course manager of the successful ITIL® Foundation, ITIL® Service Manager and COBIT trainings. Moreover, as accredited trainer for Apollo13 and Challenge of Egypt he leads process simulations and ITSM experiences directly at the client site. He acquired his theoretical knowledge as a graduate in Business Informatics II and Business Economics FH. Furthermore, he is a certified ITIL® Service Manager as well as ITIL® V3 Expert , and in 2003 passed the examination to become a Certified Information Systems Auditor (CISA). Since autumn 2004 he is certified ISO/IEC consultant and auditor. Furthermore, since 2008 Martin Andenmatten is Certified in the Governance of Enterprise IT (CGEIT). His practical experiences he has documented as the publisher and author of the books «ISO 20000: Praxishandbuch für Service Management und IT-Governance» and «IT-Services steuern mit ITIL». Martin Andenmatten founded Glenfis Ltd. in 1999.
	Flückiger-Strotmann Sabrina Sabrina Flückiger-Strotmann started working in the IT training environment in 1991. After graduation from the University of Cologne, Germany as a master of educational sciences and agogic, 1991 Sabrina Flückiger-Strotmann started working for a Swiss software company, where she was in charge of all desktop publishing, including manuals and training material. As of 1994 she concentrated totally on IT training. She provided application training to staff members of a Swiss private bank in Zurich and New York. At Glenfis AG she works as an ITSM trainer for glenfisAcademy and as a consultant for glenfisSolution. Sabrina Flückiger-Strotmann holds a masters degree in educational sciences, is a certified ITIL® Expert and is certified in COBIT. She joined the Glenfis AG team in January 2008.
	Frutschi Daniel Daniel Frutschi has been working in the area of information technology since 1986; within IT Service Management since 1999. Following the studies, Daniel Frutschi worked as a research associate at a university in the US. He was engaged in different areas in operation centres. He defined standards and conducted several international projects. As a project manager, he negotiated and supervised telecom service level agreements. Daniel Frutschi conducts IT Service Management customer projects for Glenfis Ltd. and is involved in assessments and audits (ISO/IEC 20000 and 27001). Daniel Frutschi has successfully completed several educations (mechanical engineering FH, post graduate study in software engineering, post graduate study in business operation STV). Daniel Frutschi is certified ITIL® Expert, ISO/IEC 20'000 Consultant and ISO/IEC 20000 Auditor, as well as ISO/IEC 27001 Lead Auditor, Certified Information System Auditor (CISA) and Certified Information System Manager (CISM) in the security sector. Daniel Frutschi has joined Glenfis AG in 2002 and is business partner.
	Müller Adrian Adrian Müller has been working in the area of IT-Service Management for more than 15 years. After his education as Electronics Engineer Adrian Mueller worked on international measurement assignments in for several years. In 1989 Adrian Mueller joined a major IT enterprise and over a period of 10 years held various IT-Service Management positions. He has since successfully applied the experience gained during this time in various national and international projects. The main focuses of these project activities were in the areas of "Operational IT Processes" and "Management of Change in IT enterprises". Adrian Mueller has complemented his technical profile with a Bachelors degree in Business Administration and by obtaining Certificates in ITIL® and PRINCE2. He is an ITIL® expert. Since autumn 2004 he is certified BS 15000 & ISO 20000 consultant. Adrian Müller joined Glenfis AG in Mai 2004 and is a business partner for Glenfis Ltd. He is head of the Business Unit glenfisAcademy.
	Nissen Sönke Sönke Nissen's professional development started with a professional training in a government bank and a master's degree in economy after which followed 7 years experience in different banking core business and finance management positions. Moving on to IT industry, he worked in sales for 5 years using his synergy of business and IT knowledge as an account manager for IT system integrators. In 2003 he moved into the IT service quality management training, consulting and coaching business and since then gained deep expertise in common frameworks such as ITIL®, ISO 20000, CoBIT and Service Desk Institute Standards®. During this time he also worked for four years as the director of the Help Desk Institute Central Europe running the activities of HDI-CE in Germany, Austria and Switzerland. As certified IT Service Management / ITIL® trainer and Service Desk Institute trainer he was involved in training, certification and coaching of hundreds of participants in numerous companies across all industries. Besides he has performed several assessments and audits of support centers at European Top 500 companies. Pursuing his interest and passion in facilitating organizational change and developing team or individual potential he became accredited coach/ consultant for Human Synergetics©. He's a reknown key-note speaker for service management and cultural issues. Sönke Nissen joined Glenfis in October 2009 as Executive Consultant for the German and international market.
	Sarman Sandor Sandor Sarman has been working in various fields of information technology since 1987. Upon completion of his economic master's degree and language studies in England, France and Mexico he worked for renowned international computer manufacturers. He was employed as a project manager and as a manager in sales and marketing. Since 1996 he has been involved in IT infrastructure and IT organizational projects as a project manager, project coach and instructor. His activities covered the fields of standards, as well as information and service management. Sandor Sarman has a degree in economics and is a certified ITIL® Expert and ISO 20000 Consultant. He joined the Glenfis team in April 2007.
	De Smitt Moshe Moshe De Smitt has been working in various areas of IT Service Management since 1998. After his education in France (Bachelor of Electronic Technology) and a stint abroad of a few years (for language, pedagogic and didactic studies), he started his IT career as a technical engineer. From 2000 on, he managed various IT infrastructure projects and was responsible for operations as a service delivery manager at an international IT service provider. Since 2003, he has successfully managed projects involving implementing Service Management processes and setting up an end-to-end delivery organization for a renowned global electronics company. In addition, he headed an IT team through a change process (reorganization of enterprise procedures), participated in international projects, and was responsible for contracts fulfillment as well as demand management. Moshe de Smitt holds a Bachelor of Electronic Technology, is a certified ITIL® Expert and is certified for PRINCE2, COBIT and ISO/IEC 20000 Consultant & Internal Auditor. Moshe de Smitt joined the Glenfis team in November 2008.
	Styner Daniel Daniel Styner has more than 10 years of experience in different fields of IT Service Management. After graduation as a mechanical engineer Daniel Styner started his career in the research centre of a global power generation company, where he worked in various international research and development projects. He moved into IT following his postgraduate studies as a CIM Engineer NDS and a subsequent trainee-program in a large insurance company. During the past 10 years Daniel Styner held various line and project management positions within IT Operations. He successfully managed projects implementing Service Management processes and related tools. In addition he was responsible for the development and implementation of new training concepts and for the design of processes in global infrastructure outsourcing projects. To enhance his broad practical experience with further vocational training Daniel Styner obtained the Expert Certificate in IT Service Management (ITIL® Expert) and the for ISO 20000 Consultant certificate. Daniel Styner joined the Glenfis team in November 2006.
	Traugott Mathias Mathias Traugott has been working in various areas of IT Service Management since 2000. Upon completion of his apprenticeship in 1988 as airline professional he was employed in several functions and positions as Ground Manager, Customer Service Manager, Deputy of the Head of the Station Control and Project Manager at Zurich International Airport. Since 2000 Mathias Traugott is engaged in the IT Service Management environment and was responsible for the lead and development of the unit customer care at Atraxis. From spring 2002 until spring 2008 he managed t he IT Service Management & Automatization journey and domain at Swisscom Mobile. Mathias Traugott holds a degree in economics as Bachelor of Business Administration BBA, is certified ITIL® Expert and certified in ISO 20000 and COBIT. Mathias Traugott joined the team of Glenfis Ltd. in March 2008 and is responsible for the development of the Consulting Business within the Business Unit glenfisSolution as Partner & Head glenfisSolution.
	Weber Rita Rita Weber has a broad experience as an accountant and head of personal administration. After a commercial education and stays abroad in France and the United Kingdom Mrs. Weber worked in lawyer offices and in the head office of a financial institution. She attended further training on an ongoing basis and acquired her accounting competencies in a Swiss multinational company. During the last 9 years Mrs. Weber further developed and specialized her skills in a SME, where she gained a lot of experience in controlling and management functions. Rita Weber decided to join Glenfis AG at the beginning of 2006. In the function of the CFO she takes responsibility for the accounting department and the staff administration.
	Werren Beatrice Beatrice Werren is a very experienced disposition and organization manager. After her commercial education and continuous on the job trainings Beatrice Werren worked in the airfreight disposition business. Over the last seven years she dedicated her experience and organizational talent to an alarm control unit. Beatrice Werren joined the Glenfis team in January 2010, taking over the responsibility for all organizational and administrational aspects of glenfisAcademy. In addition to that she coordinates the Glenfis webshop sales.