Our practical experience that we bring to your projects

Projects are like references and speak a clear language. Our actions are characterised by quality consciousness and pragmatic thinking. Thus, in partnership with you, we develop first-class and process-oriented IT service management concepts. These are solutions that contribute to quality enhancement of your IT services. We always perceive our roles in the project to be task-related. We moderate your ITSM projects and enable your employees to develop and lead a service-oriented IT organisation; true to our corporate motto: From Knowledge.  To Proficiency. To Implementation.

• Process & organisation analysis in an information technology company governed by public law
• ITSM Process Workshops in the areas of incident management, problem management, service level management, release management in an information technology company governed by public law
• ISO 20000 readiness analysis for an internationally operating Bank institute in Switzerland
• Process and organisation analysis service desk for a Swiss insurance institute
• Construction of a storage strategy in the IT of a Swiss insurance company
• ITSM Tool Evaluation, specifications and provider of analysis for a Swiss insurance institute
• Configuration management concept review for an internationally active insurance institute
• ITSM process analysis on the basis of the (HotSpot) maturity model for an international private bank
• Drafting the vision and implementation planning for IT service management for an international private bank
• Supporting the implementation of the ITSM processes incident & change management for an international private bank
• ITSM process analysis on the basis of the (HotSpot) maturity model for an internationally operating chemical company
• Formulation of implementation planning for IT service management for an internationally operating chemical company
• Support for the implementation of ITSM processes Incident & Service Level Management for an internationally operating chemical company
• ITSM process analysis on the basis of the (HotSpot) maturity model for information technology in a hospital
• Formulation of implementation planning for IT service management for information technology in a hospital
• Support for the implementation of ITSM configuration management processes for information technology in a hospital
• Planning and implementation of culture assessment for information technology in a Swiss cantonal hospital
• ITSM process analysis on the basis of the (HotSpot) maturity model for an internationally operating construction chemical company
• ITSM process analysis on the basis of the (HotSpot) maturity model for an internationally operating bank institute
• Compilation of the information technology process map for a Swiss insurance institute
• Holding ITSM workshops in the area of incident management for a Swiss insurance institute
• Coaching & consulting and implementation of ITSM processes (incident & configuration management) for an internationally operating business enterprise
• Holding ITSM workshops in the area of service level management for a Swiss industrial business enterprise
• Execution of a process documentation analysis and an ISO 20000 performance test for an IT business enterprise in the insurance branch
• Execution of a process documentation analysis in the area of Configuration Management for a communication company governed by public law
• Planning and realisation proposal for an IT reorganisation for an internationally operating private bank
• Execution of a process documentation analysis for the complete ITSM process environment for a Swiss business in the health sector
• Execution of a process documentation analysis for the complete ITSM process environment and ITSM product assessment for a Swiss IT company
• Compilation of ITSM specifications and carrying out the evaluation for an internationally operating business in the building sector
• Compilation of policy and process templates for an internationally operating business in the building sector
• Carrying out a process analysis in the incident management, problem management und change management sectors for an internationally operating pharmaceutical company
• Construction of an IT operations management strategy for establishing service management for a major Swiss bank
• Conception and implementation of a support management project and introduction of a service management product ARS Remedy for a major Swiss bank
• Conception and implementation of an asset management project and introduction on the basis of ARS/Remedy for a major Swiss bank
• Conception and implementation of an change management project and introduction on the basis of ARS/Remedy for a major Swiss bank
• Planning & implementation of a backup concept for an internationally operating bank institute
• Planning & implementation of a storage concept for an internationally operating bank institute
• IT infrastructure process analysis for an internationally operating insurance institute
• Implementation of change management at an international level for an internationally operating insurance institute
• Storage & backup consolidation project for an international private bank
• Overall project management for an order routing system for an international private bank