ITIL & IT SERVICE MANAGEMENT:
INTERNATIONAL FRAMEWORK

The IT Infrastructure Library (ITIL) is considered to be the internationally recognised framework for a consistent implementation of IT service management. It gives a good overview and understanding for the interrelationships within an IT organisation. At the same time, the framework is particularly oriented toward the lifecycle of the services – strategy, design, transition, operation and continual improvement – and defines processes and roles; regardless of the technology used. IT service management with the ITIL guidelines are helpful for organisations of any size and branch. With ITIL you can place your trust in a recognised de facto standard, which is used all over the world.

As an official training ITIL institute, glenfis offers a widely diversified range of training courses. From the practice-oriented basic training up to becoming a specialist in IT service management, you are in good hands with us. Our ITIL training courses comply with the EXIN specifications and with those of the APM Group: and stand for a competent, practice-relevant and future-oriented knowledge transfer. The trainers in the glenfisAcademy – themselves certified and accredited – continuously bring their experience from active projects to the seminars, so that the theory is clear and comprehensible.

For the current valid versions we offer the following ITIL training courses:

• ITIL® Overview, Foundation, to Expert
  
• eLearning ITIL® Essentials V2 and V3
• ITIL® Bridge V2 to V3
• ITSM Practical experience seminars

Trainings:

Inhouse trainings available upon request - please do not hesitate to contact us for any further information via eMail or telephone (0848 889 089)