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Through the change in information technology to become a strategic service sector and the requirement for standardisation, IT service management becomes a prerequisite for senior management and IT specialists. However, in classical information technology training, knowledge on handling organisational change, development of service organisations and processes or the management of operational risks and competency requirements is not imparted.
International standards and frameworks such as ITIL (IT Infrastructure Library) for IT service management or CobiT (Control Objectives for Information and Related Technology) for the development of a consistent monitoring system are standards that are already widely used; and constitute major factors of IT governance. Of course, such capabilities can be purchased externally. But IT governance lives from continuous reviewing and optimising. Therefore it is clear to us: that IT service management cannot be purchased externally, but must be carried internally. Only in this way will continuity be guaranteed.
In our glenfisAcademy we impart technical art and practically-oriented knowledge for the relevant themes and standards concerning IT governance and IT service management. With our blended learning concepts, complete teams can be trained with the identical, consistent message; worldwide, everywhere and at optimal cost. Additionally, it does not depend on location, language and time; and with a hitherto unattained efficiency and efficacy. Whether a single person or a business; we advise our clients competently in the choice and planning of the relevant training courses. And accompany you through all stages of the training.
Glenfis Competence Brochure glenfisAcademy as downloadable PDF:
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