ITSM IMPLEMENTATION:
IMPLEMENTATION IN THE PROJECT

When introducing IT service management, rethinking is required and with it, a change in culture is involved. Instead of simply “delivering services”, new services are introduced in terms of the company; a service culture is created.

The implementation proceeds with you and your team, directly in the project. In doing so, we always proceed pragmatically and target-oriented. And our specialists always perform their roles in the project in a task-related manner; in order that you will have optimal benefits and an optimal learning effect.

Important questions are clarified together with the project team:

• Implementation plan
• Communication roadmap
• Implementation scenarios and measures
• Review and monitoring mechanisms
• Service level key data
• Evaluation of tools and service management tools