IT SERVICE MANAGEMENT PROCESS DESIGN: PLANNING AND CONCEPTION

IT Service Management is a management framework for planning, monitoring and governance of the quality and quantity of the services. In order to increase internal productivity, IT Services have to be consistently adapted to current and future requirements of the company and its customers. The quality of the IT services to be rendered should be optimised and the costs reduced in the long-term. For this purpose, the IT is classified into an individual, self-contained organisation unit; processes are consistently coordinated.

With your cooperation we develop processes that in terms of cost, performance and quality are measurable; with clear target orientation and the necessary flexibility and comprehensibility. Business benefits and success, thus, become measurable and quantifiable. The basic principles are developed in the ITSM Process Modelling workshop:

• Configuration Management Conception
• Service Desk & Support processes
• Service Portfolio & Service Catalogue Management
• Operation Management
• Business & IT Service Continuity concepts