Glenfis	Link
Glenfis: IT Service Management From Knowledge. To Proficiency. To Implementation.	Download PDF
Success story: Successful ITIL® eLearning Concept for Swiss Life (German)	Download PDF
Glenfis leads RUAG Services to ISO 20000 (German)	Download PDF
IT Governance – wie halte ich das Schiff auf Kurs? (German)	Download PDF
Der Lotse zum Ziel – Titelstory ICT-Finance 3/09 (German)	Download PDF
Let's Talk vom 29. Mai 08: Die praktische Umsetzung von Compliance Anforderungen	Download PDF
Service Desk Forum 2008 Service Kultur: Der Schlüssel zum Erfolg	Download PDF
Significant increase in productivity for ITSM with ISO20000, Feb 06	Download PDF
Glenfis, Operational Excellence, Nov 2003	Download PDF

Further	Link
ITIL® V3 Service LifeCycle Modell	Download PDF
Service Desk Institute Framework	Download PDF
ITIL® V3 Service Management & Cobit V4.1 Prozess-Mapping	Download XLS
ISO/IEC 20000 COBIT V4.1 Mapping	Download XLS
ITIL®-IT Infrastructure Library Version 3 / CobiT 4th Mapping	Download PDF
ITIL® V2 & Cobit V4.1 Mapping: Basis für das unternehmensweite integrale Risikomanagement	Download PDF
An Introductory Overview of ITIL®V3	Download PDF
BOC, IT Governance with AdoIT, Feb 06	Download PDF
HSG, Dr. R. Zarnekow – Due diligence of IT, May 2005	Download PDF
KPMG, R. Grubenmann – IT Service Management BS 15000-1/-2, May 2005	Download PDF
René Zimmermann. Outsourcing & Service Management, May 2005	Download PDF
Tan Group, Felix Widmer - ITIL® for the Small Ones too, June 2005	Download PDF

Consulting	Link
glenfisSolution	Download PDF
Assessment & Roadmap (german)	Download PDF
IT Governance (german)	Download PDF
Process Implementation (german)	Download PDF
The way to a performance-oriented service culture	Download PDF
Organisation Culture Assessment	Download PDF

Training	Link
glenfisAcademy	Download PDF
Academy Overview (german)	Download PDF
Apollo 13 - an ITSM Experience	Download PDF
Challenge of Egypt – an interactive Workshop on project management	Download PDF
ITIL® V3 Expert Compact (German)	Download PDF