Den Geschäftsprozess im Fokus - Erfahrungen in Gestaltung, Überwachung und Reporting von Business Services. Glenfis ist mit einem Beitrag dabei. Link:

IT-Qualität 2008 19.-20. November 2008 in München

Qualität in IT Und Prozessen für IT-Governance und IT-Compliance. Info:

Events Archiv...

Downloads

Glenfis is pleased to place at your disposal the list of publications and in-depth information as free downloads.

Publications

Glenfis	Link
Glenfis: IT Service Management From Knowledge. To Proficiency. To Implementation.	Download PDF
Let's Talk vom 29. Mai 08: Die praktische Umsetzung von Compliance Anforderungen	Download PDF
Service Desk Forum 2008 Service Kultur: Der Schlüssel zum Erfolg	Download PDF
Significant increase in productivity for ITSM with ISO20000, Feb 06	Download PDF
Glenfis, BS 15000 – Experience Report, May 2005	Download PDF
Glenfis, BS 15000 – ITSM with letter and official seal, May 2005	Download PDF
Glenfis, IT on the way to the strategic business partner with BS 15000, Oct. 2005	Download PDF
Glenfis, media announcement: Glenfis BS 15000 certification Feb 2005	Download PDF
Glenfis, Operational Excellence, Nov 2003	Download PDF

Further	Link
ITIL® V3 Service Management & Cobit V4.1 Prozess-Mapping	Download XLS
ISO/IEC 20000 COBIT V4.1 Mapping	Download XLS
ITIL®-IT Infrastructure Library Version 3 / CobiT 4th Mapping	Download PDF
ITIL® V2 & Cobit V4.1 Mapping: Basis für das unternehmensweite integrale Risikomanagement	Download PDF
BOC, IT Governance with AdoIT, Feb 06	Download PDF
HSG, Dr. R. Zarnekow – Due diligence of IT, May 2005	Download PDF
KPMG, R. Grubenmann – IT Service Management BS 15000-1/-2, May 2005	Download PDF
René Zimmermann. Outsourcing & Service Management, May 2005	Download PDF
Tan Group, Felix Widmer - ITIL® for the Small Ones too, June 2005	Download PDF

Factsheets

Consulting	Link
glenfisSolution	Download PDF
Assessment & Roadmap (german)	Download PDF
IT Governance (german)	Download PDF
Process Implementation (german)	Download PDF
The way to a performance-oriented service culture	Download PDF
Organisation Culture Assessment	Download PDF

Training	Link
glenfisAcademy	Download PDF
Academy Overview (german)	Download PDF
Apollo 13 - an ITSM Experience	Download PDF
Challenge of Egypt – an interactive Workshop on project management	Download PDF